In 4 steps to the perfect customer service center

Technically complex inquiries or tickets? Do you need to consult the documentation? That won't be necessary in the future. Let AI handle it. Responses are pre-formulated with a click, and you can refine them as needed. So far, so good. Many ticket system administrators are already aware of this use case. But there's even more!

RAG-supported customer service

Step 1

Service agents have access to an efficient reference tool and a comprehensive knowledge base. When a customer calls and the answer isn't immediately at hand, quickly retrieving information is the first step toward excellence. Many companies already have such a tool in place.

RAG-supported customer service with historical information

Step 2

By integrating recorded service tickets and past service requests into the knowledge base, common service ticket systems already have search functionalities. Utilize historical data as a valuable resource!

Predictive customer service

Step 3

Now it gets exciting: With advanced AI, we can recognize customer intent even before the conversation begins. The customer states their issue in a few sentences, and service agents receive relevant information or the appropriate solution to the customer's problem—before the customer is even connected to them. Efficiency and customer satisfaction are the focus!

Self-service customer service

Step 4

Innovation over the phone! With voice services like Whisper, we deliver the answer directly and automatically to the customer over the phone, without the need for a service agent to intervene. Satisfaction at the push of a button—and for special requests, direct contact is still available.

Depending on the maturity of the customer, it may also be possible to enable the customer to solve their own problem with the help of a self-service chatbot.

Explore this use case in our dashboard

You can experience this use case live in our dashboard.

Click on "Start recording" and enter your name, where you live and your e-mail address. The customer support system would identify you based on this data. Also enter that you would like to change your vehicle ID. You will then see how the text is transcribed and the data is converted into a structured format.