ultra mAinds GmbH

Enterprise Search

Similar to the GenAI customer service use case, a company-wide knowledge base is invaluable.

If your company knew what it knows

wrappixel
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Does that sound familiar?

Are you familiar with the following situation?

You want to book a car from the company fleet for a business trip. Since you’ve never booked a company car before, you search the intranet for the necessary information. After 20 minutes of research, you realize that the needed information isn’t under the ‘Business Travel’ category, but under ‘Organizational.’
GenAI based customer service center - step 1
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Stop the suffering

According to a McKinsey report, employees spend 1.8 hours a day searching for and gathering information. This doesn’t have to be the case!

Just imagine

An example from a project:
An industrial company in the critical infrastructure sector must prepare an export review report before exporting its products. This process takes about two weeks and occupies a full-time employee. The time-consuming part of the export reporting process is sifting through old reports for information:
  • Has product A ever been exported to country B?
  • What customs regulations apply there?
  • Are there special export insurances for this country?
GenAI based customer service center - step 2
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GenAI based customer service center - step 3
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Providing a GenAI tool

By providing a GenAI tool, employees can halve this two-week process by generating answers to these questions from existing knowledge sources—within seconds."

Explore this use case in our dashboard

You can experience this use case live in our dashboard. You can search in Tesla's 10K report from 2023. For example, ask "How was Tesla's income over the last 3 years?" and be surprised. Ask what the annual growth rate was accordingly.
Try it out now.
GenAI based customer service center - step 2